Shipping and Returns
SHIPPING
Delivery Method
We use Toll Priority and AusPost Express Post service for our postage requirements.
We are unable to ship to PO Boxes.
Delivery Times
Possible Delays To Your OrderDue to the impacts of Covid-19 and the the high volume of parcels in the Australian postal network, Australia Post has advised your order may be impacted with possible delays up to 5– 10 days on top of the expected delivery time.
If your order has exceeded the delayed time frame above, we ask that you lodge an inquiry directly with Australia Post here or get in touch with our friendly team (03) 9761 6622.
We understand that these are uncertain times for everyone, and we want to assure you we are working tirelessly to ensure we get your orders to you as quickly as possible.
Please allow 2-3 business days for metropolitan deliveries. Rural customers should allow an extra 1-2 business days for delivery.
As stated above, these deliveries could take longer due to the high volume of parcels being sent through Australia Post and Toll Priority. We apologise for any delays and appreciate your patience at this time.
These delivery times are provided as an estimate only. We cannot be held liable for any deliveries which fall outside these times.
Please note, some customers may experience longer delivery times during the Christmas to New Year period.
International Orders
We do not deliver to international addresses at this point in time. Please visit our International Dealer Locator for your nearest stockist.
Delivery Costs
Shipping costs for all Australian orders are charged at a flat rate of $10 for standard Toll Priority deliveries. Gift cards have free shipping.
RETURNS
Refunds for Change of Mind
Please choose carefully as we do not normally refund for change of mind.
We are happy to offer an exchange should you change your mind or purchase the wrong item. Please see Exchange for Change of Mind section below.
Exchange for Change of Mind
Please notify us within 14 days of receiving your delivery at store@arb.com.au if you would like to exchange your item. Please include your order number (which can be found on your invoice), the reason for exchange and your preferred item. We will contact you with further instructions prior to returning your parcel.
PLEASE NOTE: Items for exchange/refund must be in their original condition (i.e. unworn and with hangtags, not damaged, and clean) and in the original packaging (i.e. box or bag) to qualify.
Any returned items that are damaged and/or do not adhere to the above rules under 'Exchange for Change of Mind' will not be accepted for exchange or refund.
For change of mind, we ask that the purchaser organise and pay for the return of the item. No refunds will be provided for any incurred return delivery costs.
Warranty
We strive to ensure all orders despatched from our warehouse are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at store@arb.com.au. Please include your order number (which can be found on your invoice), and the problem with your item.
We will work with you closely to ensure we rectify the issue as soon as possible.
Where a product is faulty, consumers are entitled to a refund or exchange (where available).
Cancellations
Please select your item carefully as we do not allow for cancellations once your order has been placed.
Please refer to the Refunds and Exchange section if you wish to return your item.
ARB Gift Cards
Gift cards will be activated upon purchase and cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, debit or credit cards or securities.
For full terms and conditions, click here.
PAYMENTS
ARB chooses PayPal to process its online store transactions.
Customers can choose to pay via PayPal or credit card. Visa and Mastercard are both accepted forms of payment.
See why more than 3 million Australians choose PayPal for fast, safe and easy online transactions.