Refunds for Change of Mind
Please choose carefully as we do not normally refund for change of mind.
We are happy to offer an exchange should you change your mind or purchase the wrong item. Please see Exchange for Change of Mind section below.
Exchange for Change of Mind
Please notify us within 14 days of receiving your delivery at firstname.lastname@example.org if you would like to exchange your item. Please include your order number (which can be found on your invoice), the reason for exchange and your preferred item. We will contact you with further instructions prior to returning your parcel.
PLEASE NOTE: Items for exchange/refund must be in their original condition (i.e. unworn and with hangtags, not damaged, and clean) and in the original packaging (i.e. box or bag) to qualify.
Any returned items that are damaged and/or do not adhere to the above rules under 'Exchange for Change of Mind' will not be accepted for exchange or refund.
For change of mind, we ask that the purchaser organise and pay for the return of the item. No refunds will be provided for any incurred return delivery costs.
We strive to ensure all orders despatched from our warehouse are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at email@example.com. Please include your order number (which can be found on your invoice), and the problem with your item.
We will work with you closely to ensure we rectify the issue as soon as possible.
Where a product is faulty, consumers are entitled to a refund or exchange (where available).
Please select your item carefully as we do not allow for cancellations once your order has been placed.
Please refer to the Refunds and Exchange section if you wish to return your item.
ARB Gift Cards
Gift cards will be activated upon purchase and cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, debit or credit cards or securities.
For full terms and conditions, click here.